Launceston Chamber of Commerce

Privacy Policy

Management of Personal Information
(National Privacy Principle 5.1)

Launceston Chamber of Commerce is committed to ensuring our customers’ privacy is protected and this Policy statement sets out how we collect, use and safeguard your personal information.

In this statement, references to Launceston Chamber of Commerce include partnership programs, joint member or agency relationships, etc.

Launceston Chamber of Commerce provides a wide range of products and services to its customers including lobbying, business referrals, training, networking, events and Certificates of Origin.

Collection of personal information

We collect business and personal information in the course of offering these products and services that includes, but not limited to, name, address, contact details (phone, fax, email addresses), company profiles and descriptions of products or services provided.

In most cases you, or a third party at your request, provide us with your personal information and where we release information to a third party (for example, your accountant) we will obtain your consent.

Use of personal information

Personal information is held and used for, but not limited to, the following purposes:
To enable correct and proper accounting of customers’ transactions;
To achieve compliance with statutory regulations, for example, the mailing of annual prospectus’ and financial reports to Members, and external audit;
Other uses of your personal information may include our regular and necessary business functions such as administration and internal audit.

Disclosure of personal information

We do not sell your personal information to outside companies. We do sell access to you via Chamber conducted postal or email mail outs.

Third parties to whom we may disclose your personal information include, but are not limited to, mail and print service providers, information technology providers, Chamber Members and potential clients seeking referrals to Member services.

Sometimes we may be required or authorised by law to disclose your personal information. Circumstances in which we may disclose your personal information would be to a Court or Tribunal in response to a request or subpoena, or to the Australian Taxation Office.

Access and correction

Please contact us if you would like details of your information which we may hold about you or your organisation, or if you would like it corrected (if you think it’s incorrect or not-up-to-date).

To ensure the integrity and safety of your personal information, we may only disclose personal information if our internal procedures are satisfied. Depending on the nature of your request you may be asked to complete a personal information request form.

There may be situations where we are not required to provide you with access to your personal information, for example, information relating to an existing or anticipated legal proceeding with you, or if providing access would have an unreasonable impact upon the privacy of other individuals.

Storage and security of personal information

We will take reasonable steps to ensure your personal information is kept secure and only accessible to those authorised.

Launceston Chamber of Commerce has formal Confidentiality agreements with its Executive Members, contractors and staff to ensure your personal information stays confidential.

Changes to this Policy

From time to time it may be necessary to review our Privacy Policy. We reserve the right to amend our Privacy Policy at any time and to notify you by posting an updated version on our website.

Privacy complaints

If, after obtaining details of your personal information you wish to make a complaint, please submit the details in writing to our Executive Officer and an investigation will be carried out. If you are not happy with the outcome, you are then free to take your complaint to the Privacy Commissioner.

Contacting us

Telephone: (03) 6331 9364
Fax: (03) 6334 2745
Email: info@lcc.asn.au   
Executive Officer: PO Box 1854, Launceston, Tasmania., 7250